FREQUENTLY ASKED QUESTIONS

Please read our FAQS before sending us a message.

How soon will I receive my ordered items?

All orders are processed as quickly as possible and sent by Swiss Post. Usually the estimated delivery time is 2-3 business days.

I would like to change my password

In “My Account” you can select the category “Account details”. Subsequently, the existing password can be overwritten in the form and a new one can be saved.

I would like to adjust my pending order, how should I proceed?

For changes of already made orders, please contact our customer service via e-mail under [email protected] or by phone on 044 586 1370.

How do I get information about my order?

All information about your orders can be found directly in “My Account” under the item “Orders”. There you can see current as well as completed orders. If you have any questions, we are happy to help!

SEND US AN EMAIL




By using this form you agree with the storage and handling of your data by this website.