Browse through these FAQs to find answers to commonly raised questions.

All orders are processed as quickly as possible and sent by Swiss Post. Usually the estimated delivery time is 2-3 business days.
In "My Account" you can select the category "Account details". Subsequently, the existing password can be overwritten in the form and a new one can be saved.
For changes of already made orders, please contact our customer service via e-mail under [email protected] or by phone on 044 586 1370.
All information about your orders can be found directly in "My Account" under the item "Orders". There you can see current as well as completed orders. If you have any questions, we are happy to help!
You can easily use open credits on your next order with your coupon code as a form of payment. Do you prefer a payout? No problem! Send us an email with your account details or just call us.